Tea FAQs

Domestic via USPS or UPS ~ Flat Rate of $8.50

International via USPS Priority Mail ~ Determined by weight & destination

Please note:
All Accoutrements & Teapots:
8.875% Sales Tax applies for NYS Residents

What information do we request and why?

To process and deliver an online order, we collect information such as your name, email address, telephone number, billing and shipping addresses, and order details. We use this information to process payment, confirm and fulfill your order, provide delivery updates, prevent fraud, maintain required business records, and contact you if there is a problem with your order or shipment.

Payments are securely submitted to Shopify and the payment provider you select. Please see our Privacy Policy for more information about how order and payment information is handled.

SerendipiTea proudly stands behind the quality of our teas and tisanes. If a product purchased from www.serendipiTea.com is believed to be defective, please contact us within 30 days of purchase. You may be asked to provide your order number, proof of purchase, photos, and product details to help us evaluate your request. If approved, a SerendipiTea store credit equal to the merchandise price only will be issued.

If a tea is not to your personal taste but is not defective, we are unable to offer refunds; however, a store credit may be issued at our discretion for future purchases.

As an GMP/HACCP Certified Facility, SerendipiTea cannot accept physical returns or exchanges of tea or teaware, whether opened or unopened.

All claims are reviewed case by case, and SerendipiTea reserves the right to deny requests in instances of insufficient documentation, suspected misuse, or fraud. Seasonal variation is natural in agricultural products like tea, and flavor differences may occur from harvest to harvest. We recommend trying smaller quantities before purchasing larger sizes if it is your first time purchasing

SerendipiTea reserves the right to modify or discontinue this policy at any time without notice.

We greatly appreciate your visit and your patronage. If there is anything we can do to make your experience more pleasant or if you have any questions or comments, please write us at tea@serendipiTea.com or call us at 516-365-7711.