FAQs


Frequently Asked Questions

Shipping & Handling

Domestic via USPS Priority Mail ~ Flat Rate of $8.50

International via USPS Priority Mail ~ Determined by weight & destination

Please note:
All Accouterments & Teapots:
8.875% Sales Tax applies for NYS Residents

PRIVACY POLICY

SerendipiTea respects your privacy and values your confidence. We treat our customers and visitors as we would like and expect to be treated.

Your visits are neither monitored nor tracked and there are no cookies here.
SerendipiTea does not engage in any form of personal information exchange be it through sale, barter, trade, disclosure, viewing or any other method that may exist.

Should you choose to offer Feedback during your visit, you might also request to be on our mailing list. Providing your e-mail address enables us to send you, via e-mail, any Event Information, E-Notices or Tea Items of Interest. If at any time you wish to be removed from our mailing list, simply e-mail your request to tea@Serendipitea.com or phone us, toll-free, 1-888-832-5433.

We would like your experience with SerendipiTea to be a pleasant one.

ORDERING

What information do we request & why?

For on-line orders it is necessary to gather basic information so that we may confirm, process and ship your order: Name, Bill to and Ship to Address, Telephone Number, Fax Number (optional), E-mail Address. Once an order is submitted, a confirmation is immediately sent via e-mail. Incorrect and/or non-responding addresses are not saved. Credit Card numbers are kept on file only if we are requested to do so. Telephone numbers are only used to contact the customer if there is a problem processing an order or delivering a shipment.

If your order is a gift, your gift recipient's information is not used for any other purpose than shipping.

Customer Guarantee/Return Policy

SerendipiTea firmly stands behind its product & is confident that our customers will find that our tea & tisane are the finest quality. If a tea or tisane purchased on www.serendipitea.com is deemed defective by the customer, we request that the unused portion with original sales receipt be returned to us and upon receipt customer will receive SerendipiTea credit equal to the price of merchandise ONLY. A Credit Memo will be emailed & can be used for future purchase.

Thank you!

We greatly appreciate your visit and your patronage. If there is anything we can do to make your experience more pleasant or if you have any questions or comments, please write us at tea@serendipitea.com or call us toll-free at 1-888-832-5433.